5 Common Printer and Copier Issues and How to Fix Them

Graphic Enterprises is always here to help with your Konica Minolta printer or copier—I know how important productivity is to your business! But before you call for service, there may be an easy fix that can get your office back up and running in no time. Who better than Regional Service Manager Ed Brudzinski to provide some simple fixes that can correct these 5 common printer and copier issues. Ed has been with us for the past 14 years, working with our South Team that includes the Canton, Dover and Coshocton territories. It is his job to ensure top-notch equipment [...]

Service|

Understanding Your Copier Service Agreement

How many of us have half-heartedly skimmed terms and conditions on a website and blindly clicked, "I agree"? We joke that we may have just signed our lives away to Facebook or Google. When it comes to your business and business agreements like contracts, warranties or service agreements, it is important to understand the ins and outs of what you have signed or purchased. Ed Brudzinski, Regional Service Manager for Graphic Enterprises, joins us this week on Frankly Speaking to answer some common questions and to remind you of some important things you need to understand about copier and printer [...]

Service|

Our Best Printer and Copier Tips from 2013

We try to provide you with helpful articles containing tips and tricks for your printer or copier throughout the year. These helpful hints might be on how to complete easy fixes yourself, ways to save your company money, or how to get more from your copier or printer. Sure, we can sell you a great printer or copier, but we also want to make sure you get the most out of your investment. Your success is our success! As we look back at the year, we decided to put our best tips together for you in one spot. Click on [...]

Konica Minolta Presents Graphic Enterprises With Pro-Tech Service Award for 25th Consecutive Year

I am happy to report that Graphic Enterprises has earned Konica Minolta Business Solutions' Pro-Tech Service Award for the 25th consecutive year. It really is a testament to the hard work of our service team on behalf of our clients. The award is only earned by those Konica Minolta dealerships that demonstrate the highest commitment to customer support and satisfaction. The Pro-Tech Service Award represents Konica Minolta’s gold standard for service competency and proficiency. Graphic Enterprises Receives Pro-Tech Service Award We were pleased to host Konica Minolta representatives at Graphic Enterprises headquarters for an awards ceremony this past month. [...]

Service|

Printers and Copiers for the Youngstown and Warren Areas Since 1991

Many momentous things happened in 1991. Operation Desert Storm began and concluded, South Africa dismantled Apartheid and the USSR was formally dissolved. On a much smaller scale, we were making history at Graphic Enterprises, too. In 1991, we opened our Youngstown office on Market Street near Shields Road. Today we employ five sales people and four technicians – all Pro-Tech certified – at the office, which covers three Northeast Ohio counties (Mahoning, Trumbull and Columbiana) and two in Western Pennsylvania (Mercer and Lawrence). In every way, our Youngstown office is a local company. It's big enough to meet the needs of any [...]

Products, Service|

Why Copier/Printer Lease Payments May Increase

More than 80 percent of our customers choose to lease their copiers and printers. There are many advantages to doing this, including cash flow, a structured payment plan, tax deductions, faster upgrades and end-of-term options. I always want to make sure the organizations we serve are happy, not only with the quality of our multi-function printers, but also with the terms of our leases. That's a primary reason we carefully screen our lease vendors, using only the most trusted in the office equipment industry. One question we often bump into with service-included leases is: "Why do my payments go up [...]

Leasing, Service|

Why an Authorized Training Partner Means Better Konica Minolta Copier Service

If your business relies on a Konica Minolta copier, printer or multi-function printer, it's important that you have a factory certified technician service it. That's because Konica Minolta has high standards, not only for office equipment, but also for the technicians who take care of it. At Graphic Enterprises, we currently have 28 field technicians, and the majority of them are factory certified on every type of Konica Minolta office equipment they work on. We  can deliver that level of copier repair and maintenance because, as one of just 30 authorized Konica Minolta training partners in the U.S., [...]

Education, Service|

Download Konica Minolta Printer Drivers for Windows 7

Few things in business are as challenging as system upgrades. The devil certainly is in the details. One issue we've been getting frequent calls about is upgrading to Microsoft Windows 7 and how that affects printers, copiers and multifunction machines. I've invited John Sedlak, our IT director, to provide some helpful tips on making this transition: You've recently upgraded to Windows 7, or perhaps you've purchased hardware that runs on this new operating system (OS). Hopefully, you planned ahead and also upgraded the drivers for all the multifunction printers and copiers in your office. But, if you didn't, you probably can't scan or [...]

Education, IT, Service|

Recycle Konica Minolta Toner Cartridges with Clean Planet Program

If you're using a Konica Minolta copier, printer or multi-function printer (MFP), you can now recycle toner cartridges – as well as waste toner boxes, imaging units, developer/developer units and drums – quickly, easily and at no cost. Called the Clean Planet Program, this effort is one facet of Konica Minolta's ongoing green efforts to protect the environment, reduce landfill waste and minimize its ecological footprint. This program is available to small, home-office, mid-sized and large (high-volume) businesses, as well as organizations that use optimized print services. You might be wondering how the toner and ink cartridge recycling program works. The process [...]

Environment, Service|
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