No personal data is ever collected with the Data Collection Agent.
Managed Print Services software collects printer and copier metrics using the Data Collection Agent (DCA). The information collected by the DCA is stored in the memory of the devices; information like page counts, device description and the device status. Your personal data will be guaranteed safe and untouched. The DCA is a software application that is installed on a networked computer running Windows Server/XP or higher; it does not require a specific computer. You can customize the transmission interval to determine how often it will perform a device discovery and with the program designed to run as a Windows server, you’ll get 24/7 service. After each device discovery, the collected data will be sent to the Graphic Enterprises trusted web server.
The DCA uses one-way communication. Two-way communication can be enabled for automatic updates. The collected data is sent via port 443, SSL 128 bit encryption to the Graphic Enterprises web server. The DCA collects device data using SNMP (Simple Network Management Protocol), ICMP (Internet Control Message Protocol), and HTTP (Hypertext Transfer Protocol).
It gathers printer metric data at regular intervals from printer and MFP devices on the network. Data can also be collected on some devices connected to external print servers, however only one device per external print server can be detected, regardless of the number of ports. Once again, no personal or user data is collected with the DCA.
The Data Collection Agent has an Intelligent Update option that allows an administrator from Graphic Enterprises to post actions, such as DCA software updates or configuration changes on the Graphic Enterprises server for the DCA to receive. The Intelligent Update option is enabled and disabled at the end user location. We give you the tools you need to better manage your printers or copiers. All you need to do is activate them.
The DCA attempts to collect the following information from printing devices during a network scan:
No Print Job or User Data is Collected
There is little network traffic created by the DCA, and it will vary depending on the number of IP addresses being scanned. The table outlines the network load associated with the DCA compared to the network load associated with loading a single standard webpage.
The use of Managed Print Services software applications will NOT have an impact on the Sarbanes-Oxley Act accordance as it is not intended to be used a part of an internal control structure as outlined in section 404: Management. Assessment of Internal Controls and will not interfere with these controls. Under this Act, corporate executives and leaders become responsible for establishing, evaluating, and monitoring the effectiveness of internal control over financial reporting. There are IT systems designed specifically for meeting these objectives. Managed Print Services software is different because is not designed as an IT control system and won’t interfere with or put at risk other systems intended for that purpose.
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